Frequently asked Questions

Winters Opera House

For those familiar with Preserve’s restaurant location, the venue is located just around the corner on main street, a short 2 minute walk.

For all customer support questions and inquiries please contact us by email at winterslive9@gmail.com.

Check your event’s ticket page for specific times, as set times may vary.
In most cases, doors open at 6:30 pm, about one hour before showtime. Arriving early is recommended if yor looking to get a drink or snack before the show starts
On Friday and Saturdays, the main act typically starts at 7:30 pm. .

We recommend finding street parking or using public lots in downtown Winters. Availability can be limited, so please plan accordingly.

Ticket prices are subject to change, and all sales are final.
If you need to cancel, log into your Resy account (www.resy.com) to request a refund at least seven days before the event. If you have any issues, please reach out to Resy’s customer support
Resy fees are always non-refundable.

We strive to provide accessible seating in accordance with ADA guidelines. Please inform our staff of any seating needs at the time of purchase or at least 30 minutes prior to showtime so we can accommodate you.

Table Seating, ensures a reserved seat at one of 25 tables, which have 4 seats each, if you wish to sit with 4 specific people or have tables close together, please purchase the tickets together in the same transaction or contact us by email at winterslive9@gmail.com.
General Admission General Admission ensures entry to the event and a seat on a first-come, first-served basis.

No outside beverages (including non-alcoholic drinks) are permitted inside the venue.
We offer a variety of wines, beer, cocktails and non-alcoholic options, as well as a free, filtered water station.

Preserve will be offering limited snacks such as our Charcuterie Boards and Jalapeno Jelly appetizer and fresh baked cookies. We kindly ask that you clear your table of any food and packaging when you’re done.
It is recommended that you make dinner plans prior to the showtime at one of our awesome eating establishments nearby, we have many great options but most may be closing by the time the show will end.

For any Lost and Found Questions please contact us by email winterslive9@gmail.com. The venue is not responsible for personal property left unattended.

Mobile Glitches: Resy can sometimes be glitchy on phones. exit the page and try again.
Refund Credit Issues: Make sure you are logged into your Resy account when attempting to use any refund credit. The credit should appear automatically at checkout.
We do not handle ticket purchases over the phone or email to ensure the fairest possible access to available seats.
If you’re still having problems, you can reach out at winterslive9@gmail.com

We look forward to welcoming you to the Winters Opera House. If you have any further questions, don’t hesitate to get in touch!